Frequently Asked Questions

What does FLOW Services specialise in?

FLOW Services specialises in food logistics and supply chain solutions, including multi-temperature warehousing, temperature-controlled delivery, contract food logistics, e-commerce fulfilment, catering delivery, and procurement and import services.

What types of businesses does FLOW work with?

FLOW supports a wide range of food businesses, including restaurants, hotels, caterers, food brands, food operators and growing businesses that require reliable logistics support.

Can I outsource my logistics operations to FLOW?

Yes. FLOW's contract food logistics service allows businesses to outsource specific logistics functions or use FLOW as an extension of their internal logistics team.

Does FLOW Services provide end-to-end food logistics?

Yes. FLOW Services provides integrated food logistics solutions covering warehousing, fulfilment, transportation, delivery, procurement and import services. Depending on your requirements, different services can be combined into a customised logistics solution.

What temperature storage does FLOW provide?

FLOW provides ambient, chilled and frozen storage, allowing businesses with different product requirements to consolidate their warehousing needs.

Does FLOW Services provide cold chain logistics in Singapore?

Yes. FLOW Services provides temperature-controlled food logistics in Singapore, including chilled and frozen storage and temperature-sensitive deliveries.

Can FLOW handle storage and delivery together?

Yes. Warehousing can be integrated with fulfilment and temperature-controlled delivery, allowing products to move from storage through to their final destination as part of one logistics solution.

Can FLOW support businesses that need flexible storage?

Yes. FLOW provides both project-based and long-term warehousing solutions, allowing the service to accommodate different operational requirements.

Does Flow Services offer customized logistics solutions?

FLOW supports temperature-sensitive food products including fresh produce, chilled meals, frozen goods and products such as premium ice cream. The appropriate logistics solution depends on the product and its specific handling requirements.

Does FLOW provide catering delivery?

Yes. FLOW handles catering deliveries ranging from bento boxes and mini buffets to full catering setups, with a focus on punctuality and food safety.

Can FLOW handle direct-to-consumer fulfilment?

Yes. FLOW provides e-commerce fulfilment from storage through to doorstep delivery, allowing food brands to outsource their fulfilment and delivery operations.

Can FLOW manage recurring or scheduled deliveries?

Yes. FLOW's logistics operations can support scheduled delivery requirements. Delivery arrangements can be structured according to the customer's operational needs.

Can FLOW provide dedicated drivers?

Yes. FLOW's contract logistics service includes professionally trained drivers available on a flexible contract basis.

Can FLOW support a business that is scaling?

Yes. FLOW works with businesses ranging from emerging brands to established food operators and provides logistics solutions that can scale with changing operational requirements.

Can FLOW help me source products?

Yes. FLOW provides procurement and strategic sourcing support as part of its procurement and import services.

Can FLOW handle the import process into Singapore?

Yes. FLOW's procurement and import services cover areas including strategic sourcing, freight forwarding, customs clearance and regulatory compliance.

Is FLOW suitable for businesses importing food products into Singapore?

FLOW's procurement and import services are designed to help businesses bring products into Singapore efficiently and compliantly, including support for customs clearance and regulatory requirements.

Is FLOW ISO 22000 certified?

Yes. FLOW is ISO 22000 certified, reflecting its commitment to food safety management throughout its logistics operations.

What other certifications does FLOW have?

FLOW is also BizSafe Level 3 and PWM+ certified. These certifications reflect the company's focus on workplace safety, risk management, fair employment practices and workforce development.

Can FLOW create a logistics solution specifically for my business?

Yes. FLOW can combine different services according to your requirements, whether you need warehousing, delivery, fulfilment, contract logistics or procurement and import support.

What information does FLOW need to provide a quotation?

The requirements will depend on the service, but useful information typically includes product type, temperature requirements, storage volume, delivery locations, order frequency and expected delivery volumes.

What technology does FLOW use to manage logistics?

FLOW uses dedicated ERP, Warehouse Management System (WMS) and Transport Management System (TMS) platforms to support inventory, warehouse operations, transport planning and business processes.

Does FLOW provide an online ordering portal?

Yes. FLOW provides an online ordering portal designed to simplify outlet replenishment and improve procurement efficiency.

Does Flow Services offer customized logistics solutions?How does technology improve FLOW's logistics operations?

Technology helps FLOW reduce manual processes, improve inventory visibility, support transport planning and manage logistics operations with greater accuracy and consistency.

How does FLOW maintain food safety during logistics operations?

FLOW combines food safety management systems, operational procedures, trained personnel and appropriate logistics processes to support the safe and responsible handling of food products.